Drafting IT Master Service Agreements (On-Demand)

$169.00

This course will provide counsel for purchasers of IT services and providers of IT services with a roadmap of the key contested issues in information technology (IT) master services agreements (MSAs). The program will review and discuss the drafting and negotiation of key provisions from the point of view of both service purchasers and service providers.

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Event Details

Course Type

Course Instructor

Gerardo M. Balboni, Esq.

Original Date Of Course

General Credits

2

Course Description

This course will provide counsel for purchasers of IT services and providers of IT services with a roadmap of the key contested issues in information technology (IT) master services agreements (MSAs). The program will review and discuss the drafting and negotiation of key provisions from the point of view of both service purchasers and service providers.

Principles

  • The legal and business constraints for service purchasers and service providers that complicate the negotiation of IT Master Service Agreements.
  • Best practices for drafting and negotiating IT Master Service Agreements.
  • How to effectively negotiate key clauses in IT Master Service Agreements.
  • Strategies for avoiding common pitfalls.

Syllabus

  1. Review of current practice of use of Master Agreements by Service Purchasers
  2. Overview of provisions in typical MSA
  3. Review of key provisions in IT master services agreements that are difficult to negotiate
  4. Negotiating and drafting key provisions from the perspective of
      • Service purchaser
      • Service provider
  5. Our analysis will consider these classes in the context of
      • Cloud services
      • SaaS services
      • Custom development services
      • Implementation of service provider’s proprietary on-premise installed software
  6. This program will answer
      • What questions should counsel consider before undertaking the negotiation and drafting of an IT MSA
      • What contract terms are most frequently included in MSAs?
      • What are the most commonly disputed issues In contract negotiations and what are effective approaches to resolve them?
      • How to mitigate and manage risks

Instructor

Gerardo M. Balboni, Esq.