Ethical Strategies for Dealing with the Difficult Client (On-Demand)

$169.00

Unfortunately, we all have difficult clients, whether they are clients who won’t pay our bills in a timely manner or clients who won’t heed our advice.  This course details 12 hypotheticals involving difficult clients (including one example of a difficult non-client) and provides ethical strategies for dealing with those difficult clients.  We hope this course will prove useful and are happy to consider scenarios from audience members in addition to the ones we’ve devised.

Want a discount? Become a member by purchasing LawPracticeCLE Unlimited or Limited Time Unlimited Special!

Event Details

Course Type

Course Instructor

Deepika H. Ravi, Esq., Lauren E. Snyder, Esq.

Original Date Of Course

Ethics Credits

2

Course Description

Unfortunately, we all have difficult clients, whether they are clients who won’t pay our bills in a timely manner or clients who won’t heed our advice.  This course details 12 hypotheticals involving difficult clients (including one example of a difficult non-client) and provides ethical strategies for dealing with those difficult clients.  We hope this course will prove useful and are happy to consider scenarios from audience members in addition to the ones we’ve devised.

Principles

  1. Set expectations at the beginning of the representation.
  2. Document your communications and instructions to clients, particularly difficult clients.
  3. Know how and when to withdraw from an attorney-client relationship.

Syllabus

We will use hypotheticals to explore the following situations and discuss the application of various ethics rules, including

Rule 1.2 (scope of representation),

Rule 1.4 (communication),

Rule 1.6 (confidentiality of information),

Rule 1.7 (conflict of interest),

Rule 1.16 (declining or terminating representation),

Rule 1.18 (duties to a prospective client),

Rule 3.3 (candor to tribunal),

Rule 3.4 (fairness to opposing party and counsel),

Rule 4.1 (truthfulness in statements to others):

  • When a client makes unrealistic or unreasonable demands
  • When a client has delayed requests
  • When a client repeatedly chooses to ignore the lawyer’s legal advice
  • When a client fails to meet financial and other obligations he/she has to the lawyer
  • When a client fails to comply with court or other legal obligations
  • When a client is intimidating or offensive
  • When a client is indecisive, unresponsive, or untruthful
  • When a non-client is difficult

Instructors

Deepika H. Ravi, Esq.

Lauren E. Snyder, Esq.