Collection Negotiation Best Practices for Professional Collectors (On-Demand)

General Credits:
Original Date Of Course:



Course Description

This course will focus on providing strategies and policies to create or improve your collections procedures to maximize recovery, streamline your work, and help you cover blind spots in your current practices. The program will focus on strategies for improving commercial and consumer collections and will spend time reviewing some unusual circumstances.


  1. Commercial Collections
    • Collecting Internally
    • Outside Collections
    • Managing Your Customer Base
  2. Consumer Collections
    • FDCPA and State Regulations
    • The Importance of Training
    • Utilize Outside Collections
  3. Unusual Circumstances
    • Collateral
    • Other Security


Raymond P. Wendolowski, Jr., Esq.

Credit Details

Course Type

Course Instructor

Raymond P. Wendolowski, Jr., Esq.

Original Date Of Course

General Credits